Privacy Policy

The Paralegal Group LLC
Effective Date: July 8, 2026The Paralegal Group LLC (“The Paralegal Group,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose information you provide when visiting our website, submitting online forms, contacting us, requesting document preparation services, or communicating with us by phone, email, text message, online forms, social media, or other communication methods.The Paralegal Group is not a law firm and does not provide legal advice, legal opinions, legal recommendations, legal strategy, legal representation, or court representation. Our services are limited to self-help document preparation and administrative support based on information and direction provided by the client.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:NamePhone numberEmail addressMailing addressCase or matter typeCourt, agency, or filing informationPayment informationIntake form responsesDocuments, forms, records, or supporting materials you provideInformation submitted through our website, online forms, Facebook lead forms, advertisements, phone calls, text messages, emails, direct messages, or other communicationsWe may also collect basic website usage information, including browser type, device type, IP address, pages visited, time spent on the website, referral source, and general analytics data.

2. How We Use Your Information

We may use your information to:Respond to your inquiryContact you about requested servicesPrepare documents based on the information you provideSend intake forms, service agreements, invoices, payment links, reminders, and updatesSchedule consultations, appointments, or follow-up callsProvide customer supportSend document status updatesSend payment remindersOrganize client files and business recordsImprove our website, communications, advertising, and servicesComply with applicable laws, regulations, business obligations, or lawful requestsWe do not use your information to provide legal advice, legal strategy, legal opinions, or legal representation.

3. SMS/Text Message Communications

By submitting a form, checking an SMS consent box, contacting us, providing your phone number, or requesting communication from The Paralegal Group, you may agree to receive informational text messages from us.SMS messages may relate to:Your inquiryAppointment scheduling or remindersIntake follow-upsDocument preparation servicesDocument status updatesRequested service informationPayment remindersCustomer supportFollow-up communications regarding a request you submittedMessage frequency varies. Message and data rates may apply. You may reply HELP for help. You may reply STOP or CANCEL to unsubscribe from SMS messages.Consent to receive SMS messages is not a condition of purchasing any service.

4. SMS Consent and Data Protection

SMS consent and phone numbers collected for SMS communication purposes will not be transferred, shared, sold, rented, or disclosed to any external organization or third party, except as required for message delivery, legal compliance, or security purposes.The Paralegal Group uses SMS communications only for informational purposes, including responses to customer inquiries, appointment reminders, intake follow-ups, document preparation status updates, payment reminders, requested service information, and customer support.We maintain administrative, technical, and organizational safeguards to protect personal information and SMS consent data against unauthorized access, use, disclosure, or sharing.Access to customer information and SMS consent data is limited to authorized personnel, contractors, service providers, or systems that need the information to perform business-related services. Individuals and service providers with access to customer information are expected to maintain confidentiality and protect personal information from unauthorized access, use, disclosure, or sharing.

5. No Sale or Sharing of SMS Consent

The Paralegal Group does not sell, rent, trade, or share SMS consent information or phone numbers with third parties or affiliates for marketing or promotional purposes.SMS opt-in data and phone numbers are used only to communicate with individuals regarding their inquiry, appointments, document preparation services, account updates, payment reminders, document status updates, requested service information, and customer support.

6. How We Share Information

We do not sell your personal information.We may share limited information only when reasonably necessary to operate our business, provide requested services, or comply with applicable obligations, including with:Payment processorsDocument signing platformsCustomer relationship management systemsWebsite hosting providersEmail and communication platformsCloud storage providersScheduling platformsAdministrative support personnel or independent contractors assisting with document preparation servicesCourts, agencies, or third parties when you direct us to prepare, organize, submit, mail, or file documentsService providers necessary for message delivery, security, legal compliance, or business operationsWe may also disclose information if required by law, subpoena, court order, government request, legal process, or to protect our rights, safety, business operations, or property.

7. Third-Party Service Providers

We may use third-party platforms and service providers to operate our business, including payment processing, document signing, website hosting, cloud storage, email, SMS messaging, scheduling, customer management, advertising, and analytics.These providers may process information only as needed to perform services for our business, support customer communications, maintain security, process payments, or comply with legal and operational requirements.

8. Payment Information

Payments may be processed through third-party payment providers. We do not store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy policies, security practices, and terms.

9. Cookies, Tracking, and Analytics

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve website performance, measure advertising effectiveness, understand visitor behavior, and improve user experience.You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

10. Client Documents and Sensitive Information

Clients may provide documents, records, forms, court information, immigration information, financial information, criminal case information, family information, or other personal materials for document preparation purposes.We use client-provided information only for the purpose of providing requested document preparation and administrative services.Clients are responsible for reviewing all documents for accuracy before signing, filing, mailing, submitting, or otherwise using them.

11. Data Security

We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.These safeguards may include access controls, password protection, limited access to client information, cloud-based storage protections, internal confidentiality practices, and procedures intended to prevent unauthorized sharing or disclosure.However, no method of electronic communication, internet transmission, or data storage is completely secure. We cannot guarantee absolute security.

12. Data Retention

We may retain personal information, documents, communications, payment records, and business records for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, or operate our business.When information is no longer needed, we may delete, archive, or securely dispose of it in accordance with our business practices and applicable requirements.

13. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to applicable business, legal, recordkeeping, or compliance requirements.You may opt out of SMS communications by replying STOP or CANCEL.You may request help with SMS communications by replying HELP.You may also contact us directly at info@paralgroup.com or 310-954-0793.

14. No Attorney-Client Relationship

Communicating with The Paralegal Group does not create an attorney-client relationship.The Paralegal Group is not a law firm and does not provide legal advice, legal opinions, legal recommendations, legal strategy, legal representation, or court representation.Our services are limited to self-help document preparation and administrative support based on the information and direction provided by the client.

15. California Residents

California residents may have certain privacy rights regarding personal information, including the right to request access to certain information, request correction, request deletion, or request information about how personal information is used, subject to applicable exceptions.To submit a privacy-related request, contact us using the information listed below.

16. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

17. Third-Party Links

Our website may contain links to third-party websites, payment processors, document platforms, scheduling tools, social media pages, or other services.We are not responsible for the privacy practices, security practices, content, or policies of third-party websites or services.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.Your continued use of our website, services, or communications after updates are posted means you accept the updated Privacy Policy.

19. Contact Information

If you have questions about this Privacy Policy, SMS communications, your personal information, or our privacy practices, you may contact us at:The Paralegal Group LLC
10940 Wilshire Blvd., Suite 1600
Los Angeles, CA 90024Phone: 310-954-0793
Email: info@paralgroup.com
Website: www.ParalGroup.com